- What kind of payment do you accept?
We offer a variety of online payment methods to ensure our customers can place orders with ease. We accept Visa, MasterCard, PayPal, Western Union, MoneyGram and T/T. Security measures are taken to protect your personal information in case accessed by unauthorized people and against the illegal process, accidental loss, destruction and damage. We do this to ensure that our customers are safe while they shop.
- Why is my payment declined?
a. Check the information that you filled in while paying.
b. Check whether if there is enough money in your account.
d. Using the card which we can not accept.
- What can I do after my payment declined?
a. Contact your bank to process your next order, and try it again.
b. Change to another card.
c. Change another paying method such as Western Union/MoneyGram.
- Does the product come with the original box?
All products are shipped with original dust bags and signature boxes.
- What carrier do you use for my parcel and how long does the shipping take?
a. Shipping time: maximum 20 working days for shipping.
b. Express delivery with tracking number: DHL, EMS, UPS, FedEx, UPS
c. Free EMS shipping on all orders. Accept drop-ship.
- Do I need to pay tax?
All the fees are included, and you don’t need to pay any other cost.
- Can I pay extra money to ship the orders overnight?
All the international delivery companies can not be delivered in the next day. Please order before your big day comes.
- Will you send me junk mails if I subscribe to you?
We promise that we will never send our customers junk emails and will always keep customers’ information secured.
- When will I get my email reply?
Our customer service team is always trying their best to reply to your emails within 24 hours on working days, and we also offer live chat online.